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Frequently Asked Questions
Find answers to common questions about our services
How do I create an account?
Asked by Juan Dela Cruz • 2 days ago
Maria Santos
Yesterday at 3:45 PMCreating an account is simple! Just click on the "Sign Up" button, fill in your details, and verify your email address. The whole process takes less than 5 minutes.
What payment methods do you accept?
Asked by Ana Reyes • 3 days ago
Carlos Mendoza
2 days ago at 10:20 AMWe accept all major credit cards, PayPal, bank transfers, and several e-wallet options popular in the Philippines like GCash and PayMaya.
Liza Soberano
Yesterday at 5:30 PMFor those without credit cards, the 7-Eleven CLIQQ and over-the-counter bank deposits are also available as payment options.
Miguel Tan
Today at 9:15 AMCryptocurrency payments like Bitcoin and Ethereum are also accepted for those who prefer digital currencies.
How can I reset my password?
Asked by Roberto Lim • 5 days ago
Sofia Garcia
4 days ago at 2:15 PMGo to the login page and click "Forgot Password". Enter your email address and we'll send you a link to reset your password immediately.
Antonio Bautista
3 days ago at 11:30 AMIf you don't receive the email within 5 minutes, check your spam folder or contact our support team at [email protected].
Is there a mobile app available?
Asked by Cristina Aquino • 1 week ago
Daniel Ramos
6 days ago at 4:45 PMYes, we have mobile apps for both iOS and Android devices. You can download them from the App Store or Google Play Store.
Rose Miranda
5 days ago at 9:20 AMThe mobile app has all the features of the website plus push notifications and offline access to certain content.
John Morales
4 days ago at 3:10 PMThe app is optimized for Philippine networks, so it works well even with slower connections.
Elena Cruz
3 days ago at 1:25 PMFor tablet users, the app automatically adjusts to your screen size for better usability.